> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ugps.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Tickets de soporte del cliente



## OpenAPI

````yaml /generated/specs/atlas-portal.json get /api/v1/internal/atlas-portal/clients/{atlasClientId}/tickets
openapi: 3.0.0
info:
  title: Raul API - Portal del cliente (Atlas)
  description: >-
    Namespace interno que consume el backend de Atlas: facturacion y soporte de
    un cliente comercial resuelto por Client.atlas_client_id, con token de
    servicio propio.
  version: 2.0.0
  contact: {}
servers:
  - url: https://api.raul.ugps.io
    description: Production
security: []
tags: []
paths:
  /api/v1/internal/atlas-portal/clients/{atlasClientId}/tickets:
    get:
      tags:
        - Atlas portal
      summary: Tickets de soporte del cliente
      operationId: AtlasPortalInternalController_listTickets
      parameters:
        - name: atlasClientId
          required: true
          in: path
          description: >-
            Id del client de Atlas (24 hex); se resuelve contra
            Client.atlas_client_id
          schema:
            example: 64f1c0ffee0ddba11ce55aa1
            type: string
        - name: pageSize
          required: false
          in: query
          schema:
            minimum: 1
            maximum: 100
            default: 20
        - name: page
          required: false
          in: query
          schema:
            minimum: 1
            default: 1
      responses:
        '200':
          description: ''
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AtlasPortalTicketListResponseDto'
        '400':
          description: Query inválida (VALIDATION_ERROR)
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AtlasPortalErrorResponseDto'
        '401':
          description: Token de servicio inválido (UNAUTHORIZED)
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AtlasPortalErrorResponseDto'
        '404':
          description: Cliente de Atlas sin vínculo comercial (CLIENT_NOT_LINKED)
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AtlasPortalErrorResponseDto'
      security:
        - bearerAuth: []
components:
  schemas:
    AtlasPortalTicketListResponseDto:
      type: object
      properties:
        contractVersion:
          type: number
          description: Versión del contrato; el consumidor acepta la vigente y la anterior
          example: 1
          minimum: 1
        page:
          type: number
          minimum: 1
          example: 1
        pageSize:
          type: number
          minimum: 1
          maximum: 100
          example: 20
        total:
          type: number
          minimum: 0
          example: 1
        items:
          type: array
          items:
            $ref: '#/components/schemas/AtlasPortalTicketSummaryDto'
      required:
        - contractVersion
        - page
        - pageSize
        - total
        - items
    AtlasPortalErrorResponseDto:
      type: object
      properties:
        contractVersion:
          type: number
          description: Versión del contrato; el consumidor acepta la vigente y la anterior
          example: 1
          minimum: 1
        code:
          type: string
          enum:
            - CLIENT_NOT_LINKED
            - INVOICE_NOT_FOUND
            - TICKET_NOT_FOUND
            - TICKET_CLOSED
            - VALIDATION_ERROR
            - UNAUTHORIZED
        message:
          type: string
      required:
        - contractVersion
        - code
        - message
    AtlasPortalTicketSummaryDto:
      type: object
      properties:
        id:
          type: string
          format: uuid
        title:
          type: string
        status:
          $ref: '#/components/schemas/AtlasPortalTicketReferenceDto'
        category:
          type: string
          enum:
            - technical
            - billing
            - commercial
            - other
          nullable: true
        authorName:
          type: string
          nullable: true
        commentsCount:
          type: number
          minimum: 0
          description: Sin notas internas
        createdAt:
          type: string
          format: date-time
        updatedAt:
          type: string
          format: date-time
        closedAt:
          type: string
          format: date-time
          nullable: true
      required:
        - id
        - title
        - status
        - category
        - authorName
        - commentsCount
        - createdAt
        - updatedAt
        - closedAt
    AtlasPortalTicketReferenceDto:
      type: object
      properties:
        id:
          type: number
          example: 1
        name:
          type: string
          example: Abierto
      required:
        - id
        - name
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: >-
        Token de sesión Better Auth para rutas de backoffice; las rutas de
        portal usan su token propio.

````

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